FAQ
How can I place an order?
Orders can be placed online at www.vanguardkimono.com
What forms of payment do you accept?
MasterCard, Visa, Discover, American Express and PayPal
How much is shipping?
Shipping is based on the weight and final delivery location of your order.
On average, 1 kimono shipping within the USA will be $13.00 - $16.00. Each additional kimono will add approx. $3.00 - $6.00.
On average, 1 kimono shipping internationally will be $25.00 - $40.00. Each additional kimono will add approx. $10.00 - $15.00.
When will my order ship?
We do not offer same day shipping. Orders are processed for shipment within 1-3 business days after an order is placed (Excludes Pre-sale/Pre-order items). Courier transit time is in addition to the order processing time stated above. Orders placed on weekends and holidays will start processing on the next business day.
*** NOTE: Processing time applies to merchandise that is readily available. Kimonos and special releases are EXCLUDED from processing time mentioned above. Kimonos and special releases will ship within the estimated time-frame given in the details of the product description. Please allow up to 7 business days for apparel to ship.
What countries do you ship to?
Through our website we are currently able to ship from the USA to the following countries:
Australia
Belgium
Canada
Croatia
Denmark
Estonia
Finland
France
Germany
Gibraltar
Hong Kong
Hungary
Israel
Italy
Japan
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Netherlands
New Zealand
Portugal
Singapore
South Korea
Spain
Sweden
Switzerland
United Kingdom
United States
***Customers are responsible for payment of all duties, taxes and brokerage fees necessary for customs clearance. These fees will be charged by the customer's postal service and will be due prior to final delivery of their package(s).
Please email us before placing your order if you have any questions or concerns about ordering internationally and we would be happy to assist you.
What shipping options do you offer?
We work USPS, FEDEX & UPS to find the most cost effective method for shipping. All orders are shipped WITHOUT a signature required, which means, your shipping carrier of choice will deliver the package to your doorstep, whether or not you are present for the delivery.
48 Contiguous States:
USPS Priority Mail, FEDEX Ground, or USPS Ground:
USPS Priority Mail, FEDEX Ground, or USPS Ground:
Estimated transit time is 2-5 business days depending on destination. While there is a delivery estimate with these services, we are unable to provide a guaranteed delivery date. Delivery confirmation number & tracking number is provided when available. Carrier insurance is not provided.
HAWAII & ALASKA
USPS Priority Mail:
Estimated transit time is 4-8 business days, but does not provide a guaranteed delivery date. Delivery confirmation number & tracking number is provided when available. Carrier insurance is not provided.
COUNTRIES OUTSIDE THE US
International orders can take anywhere from 2-4 weeks to arrive. The average is 4 weeks. If you have any questions about when your order will arrive don't hesitate to email us.
***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office
How can I cancel my order?
To cancel your order before it is shipped, please email us at info@vanguardkimono.com. Please reference your order number.
How can I modify my order?
Unfortunately, once an order is placed, we cannot make changes. You will be required to cancel your order and re-order if you require any changes. This includes changes to the style, color, size, shipping address, etc.
Can I combine multiple orders to ship together?
Due to prevent processing delays, we unfortunately cannot combine multiple orders to ship together. Once an order is placed, changes cannot be made.
What happens if I did not receive my order?
If for some reason, you did not receive your order, please contact us via email at info@vanguardkimono.com. Customers will be responsible for return shipping costs for all refused and undeliverable packages, as well as, packages sent to an incorrect address.
What happens if I did not receive my complete order or my order is damaged?
If you are missing an item(s) or an item is damaged, please contact us immediately via email at info@vanguardkimono.com. Please do not dispose of the packaging the order came in. You will be required to fill out a claim form and possibly provide photos, so we can investigate further.
Can I cancel a pre-order item?
If you would like to cancel a pre-order, you must cancel on or before the stated deadline. Because pre-order items are made-to-order items, any cancellations made after the deadline may be subject to a cancellation fee of ten (10%) percent of the purchase price.