FAQ

How can I place an order?

Orders can be placed online at www.vanguardkimono.com


What forms of payment do you accept?

MasterCard, Visa, Discover, American Express and PayPal



When will my order ship?

We do not offer same day shipping. Orders are processed for shipment within 1-3 business days after an order is placed (Excludes Pre-sale/Pre-order items). Courier transit time is in addition to the order processing time stated above. Orders placed on weekends and holidays will start processing on the next business day.

*** NOTE:  Processing time applies to merchandise that is readily available. Kimonos and special releases are EXCLUDED from processing time mentioned above. Kimonos and special releases will ship within the estimated timeframe given in the details of the product description.

 


Where do you ship?

We ship to the 48 contiguous states, Alaska, Hawaii, US Territories and most countries.

 

What shipping options do you offer?

We offer shipping via FedEx and USPS. All orders are shipped WITHOUT a signature required, which means, your shipping carrier of choice will deliver the package to your doorstep, whether or not you are present for the delivery.

 48 Contiguous States:

USPS Priority Mail:
Estimated transit time is 1-3 business days depending on destination. This service does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided.

 

HAWAII & ALASKA
USPS Priority Mail:
Estimated transit time is 3-7 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided.
CANADA
USPS International Priority Mail:
Estimated transit time is 7-10 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available. Carrier insurance is not provided.
***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office

 

USPS International Express Mail:
Estimated transit time is 3-5 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available.
***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office
 
FedEx International Priority:
Estimated transit time is 1-3 business days depending on destination. This service does not provide a guaranteed delivery date. Tracking and insurance provided. Signature option is not available. Package will be left at doorstep whether or not you are present for delivery.
***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office.

FedEx International Economy:
Estimated transit time is 2-5 business days. This service does not provide a guaranteed delivery date. Tracking and insurance provided. Signature option is not available. Package will be left at doorstep whether or not you are present for delivery.
***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office.

 

COUNTRIES OUTSIDE THE US 
USPS International Priority Mail:
Estimated transit time is 7-10 business days, but does not provide a guaranteed delivery date. Delivery confirmation number is provided when available.
***All customers are responsible for taxes and duties incurred on international shipments. For more information regarding taxes and duties, please contact your local customs office

 


How can I cancel my order?

To cancel your order before it is shipped, please email us at info@vanguardkimono.com. Please reference your order number.

 

How can I modify my order?
Unfortunately, once an order is placed, we cannot make changes. You will be required to cancel your order and re-order if you require any changes. This includes changes to the style, color, size, shipping address, etc.  



Can I combine multiple orders to ship together?

Due to prevent processing delays, we unfortunately cannot combine multiple orders to ship together. Once an order is placed, changes cannot be made.



What happens if I did not receive my order?

If for some reason, you did not receive your order, please contact us via email at info@vanguardkimono.com. Customers will be responsible for return shipping costs for all refused and undeliverable packages, as well as, packages sent to an incorrect address.

 


What happens if I did not receive my complete order or my order is damaged?

If you are missing an item(s) or an item is damaged, please contact us immediately via email at info@vanguardkimono.com. Please do not dispose of the packaging the order came in. You will be required to fill out a claim form and possibly provide photos, so we can investigate further.

 

Can I cancel a pre-order item?

If you would like to cancel a pre-order, you must cancel on or before the stated deadline. Because pre-order items are made-to-order items, any cancellations made after the deadline may be subject to a cancellation fee of ten (10%) percent of the purchase price.